Refund & Returns Policy

At Golden Goose Pink, we stand behind the quality of our premium sneakers. We understand that sometimes a purchase may not meet your expectations, and we're committed to making the return and refund process as smooth as possible.

Return Timeline

We accept returns within 30 days of your purchase date. This gives you plenty of time to try on your Golden Goose Pink sneakers and ensure they're the perfect fit for your style.

Timeline Action Available Processing Time
Days 1-30 Full refund or exchange 3-5 business days
Days 31-60 Store credit only 5-7 business days
After 60 days No returns accepted N/A

Return Conditions

To ensure a smooth return process, please make sure your items meet the following conditions:

Acceptable Returns

  • Items must be in original, unworn condition
  • Original packaging and dust bags must be included
  • All tags and labels must remain attached
  • No signs of wear on soles or uppers
  • Items must be free from odors, stains, or damage

Quality Assurance

Each returned item undergoes a thorough quality inspection to ensure it meets our resale standards. Items that show signs of wear beyond normal try-on may be subject to a restocking fee or return denial.

Non-Returnable Items

  • Custom or personalized sneakers
  • Items damaged by misuse or normal wear
  • Gift cards and promotional items
  • Sale items marked "Final Sale"
  • Items returned after 60 days

How to Return Your Items

Follow these simple steps to return your Golden Goose Pink sneakers:

1

Contact Us

Email our customer service team to initiate your return and receive a return authorization number.

2

Package Items

Carefully package your items in their original boxes with all accessories and documentation.

3

Ship Back

Use the prepaid return label we'll send you, or ship to our return center with tracking.

4

Get Refunded

Once we receive and inspect your return, we'll process your refund within 3-5 business days.

Refund Methods

We offer flexible refund options to accommodate your preferences:

Original Payment Method

Refunds are typically processed back to your original payment method. This includes:

  • Credit cards (3-5 business days)
  • Debit cards (5-7 business days)
  • PayPal (1-2 business days)
  • Bank transfers (7-10 business days)

Store Credit

Choose store credit for faster processing and enjoy these benefits:

  • Instant credit once return is processed
  • No expiration date on store credit
  • Can be used for any future purchase
  • Transferable to friends and family

Exchanges

Want a different size or color? We make exchanges simple:

Size Exchanges

If your Golden Goose Pink sneakers don't fit perfectly, we'll help you find the right size. Size exchanges are free within 30 days, and we'll even send the new size before receiving your return if the replacement is in stock.

Color/Style Exchanges

Changed your mind about the color or style? Exchange for any item of equal or lesser value. If the new item costs more, simply pay the difference.

Express Exchange Program

For our premium customers, we offer express exchanges where we ship your replacement immediately upon receiving your exchange request, so you never have to wait.

International Returns

We welcome returns from our international customers with some additional considerations:

  • International customers are responsible for return shipping costs
  • Items must be returned within 30 days of delivery
  • Customs fees and duties are non-refundable
  • Refunds are processed in the original currency
  • Extended processing time of 7-14 business days

Damaged or Defective Items

If your Golden Goose Pink sneakers arrive damaged or with manufacturing defects:

  • Contact us immediately upon receiving your order
  • Provide photos of the damage or defect
  • We'll arrange free return shipping
  • Choose between full refund or replacement
  • No time limit on returns for manufacturing defects

Need Help with Your Return?

Our customer service team is here to assist you:

Email: [email protected]

Phone: +1 (212) 555-0189

Hours: Monday-Saturday 9:00 AM - 8:00 PM, Sunday 11:00 AM - 6:00 PM EST

Returns Address:
Golden Goose Pink Returns
2847 Madison Avenue
New York, NY 10017

Policy Updates

This returns and refund policy is effective as of January 2025. We reserve the right to update this policy at any time. Changes will be posted on this page and customers will be notified via email of any significant changes that may affect pending returns.

For questions about this policy or assistance with a specific return, please don't hesitate to contact our customer service team. We're committed to ensuring your complete satisfaction with your Golden Goose Pink purchase.